Terms & Conditions
Terms and Conditions
Welcome to ERNES & E-Red Hotel ("we," "us," "our"). By using our hotel room service ordering website
(the "Site"), you agree to comply with these Terms and Conditions (the "Terms"). If you do not agree
with any part of these Terms, please refrain from using our platform.
1. Scope of Services
1.1 We provide an online platform for hotel guests to browse and place orders for room service (the
"Services").
1.2 All room service items are prepared and delivered by the hotel.
2. Eligibility
2.1 The Services are available only to registered hotel guests.
2.2 By using the Site, you confirm that you are authorized to place orders on behalf of the room
reservation holder.
3. Room Service Orders
3.1 Menu Items: Items displayed on the Site are subject to availability and may vary by hotel. Extra
towel and pillow are returnable to hotel upon checkout. Failure to return these items will result in the
corresponding cost being deducted from your room deposit.
3.2 Order Accuracy: It is your responsibility to verify your order before confirming. Once the order is
placed, it cannot be modified or cancelled.
4. Payment Policy
4.1 Online Payment Only: All payments for orders must be made online via the payment methods
accepted on the Site. Cash or offline payments are not permitted.
4.2 Order Confirmation: Orders will only be confirmed once the payment is successfully processed.
You will receive a confirmation notification as proof of your order.
4.3 No Refunds or Cancellations: All orders are final and non-refundable. Once an order is placed
and paid for, it cannot be cancelled or refunded under any circumstances.
5. Delivery Policy
5.1 Standard Delivery Time: Orders are typically delivered within 30-60 minutes from the time of confirmation.
5.2 Peak Hours: During high-demand periods, delivery may take longer. We will notify you of any anticipated delays.
5.3 Priority Requests: Guests with special requirements (e.g., urgent delivery) can contact our Front Office team for priority assistance.
5.4 Delivery Procedure: Our staff will deliver your order directly to your room. For security purposes, guests may be required to confirm their identity before receiving their order.
6. User Responsibilities
6.1 You agree to use the Site responsibly and in accordance with these Terms.
6.2 You will not:
• Misuse the platform for fraudulent or unlawful purposes.
• Attempt to interfere with the Site’s functionality or access its systems without authorization.
• Provide false or misleading information when placing orders.
7. Intellectual Property
7.1 The content, features, and functionality on the Site, including but not limited to text, images, and
software, are the exclusive property of [https://e-redhotel.com/] or its licensors.
7.2 You may not reproduce, distribute, or use the content for commercial purposes without prior written consent.
8. Limitation of Liability
8.1 We act solely as an intermediary and are not responsible for the preparation, quality, or delivery of room service items.
8.2 To the extent permitted by law, we disclaim all liability for any loss or damages arising from the use of the Site or the Services.
9. Privacy Policy
Your use of the Site is subject to our Privacy Policy, which governs the collection, use, and protection of your personal data. By using the Site, you agree to the terms outlined in our Privacy Policy.
10. Changes to Terms
We may update these Terms from time to time. Changes will be effective immediately upon posting. Continued use of the Site after modifications indicates acceptance of the updated Terms.
Acknowledgment
By using our Site, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, including the no-refund, no-cancellation, and online-payment-only policies.
